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Terms and Conditions
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Whilst every care has been taken in the preparation of these World Wide Web Pages, the publishers cannot be held responsible for the accuracy or authenticity of product descriptions which are generally provided by the manufacturers, or any consequence arising from such information. As with any contract, purchase or other business transaction all parties should ensure that they have viewed and understood the full terms and conditions of the transaction
Privacy Policy:
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. For Full details , please check our Privacy Policy.
Pricing:
All orders placed online will be treated as an offer to purchase goods from us. Any automated reply that you receive from our online ordering system shall not be deemed as our acceptance of your offer to purchase goods. We will only accept your offer and, therefore, a contract shall only be made once we despatch the goods to you and confirm this by e-mail. Acceptance will be deemed complete once we have sent a confirmation of despatch e-mail to the e-mail address you provided (whether or not you receive that e-mail.) We reserve the right to refuse or reject any offer to purchase at any time. All prices are valid only for the month in which they are published.
Card Authorisation:
As part of our security checks to protect genuine card holders, we may request authorisation from your card provider for an amount not exceeding the value of your order. In the event that we reject your offer to purchase or we accept your request to cancel this order please note that it may take several days before your card provider cancels this authorisation.
Cancellation:
Customers within the India and outside India can cancel their orders for most items within 14 days of receipt of goods. Goods must be unopened, customers must take reasonable care of the goods while in their possession and return them in resaleable condition. Refunds will be processed within 14 days of receipt of returned goods.
i.Special Orders:
Items delivered direct from the manufacturer and other customised special orders are specifically excluded from your cancellation rights under the Distance Selling Regulations.
ii.Return carriage costs are the customers responsibility. We strongly advise that an insured, tracked delivery method (e.g. DTH ) is used to return goods.
iii. Cancellation rights only apply to customers within the India.
Returns:
In the unlikely event that goods need to be returned to us, it is imperative that a Returns Number is obtained first to enable us to process your return as quickly and efficiently as possible. Returns received without the correct details will unfortunately be subject to delays. We strongly advise that a tracked delivery method (e.g. DTH) is used to return goods. Providing goods are genuinely faulty, we will reimburse your postage costs, up to a maximum of $50(USD)
Refunds:
We will endeavour to process all authorised refunds within 14 working days. In the interests of helping the environment, efficiency and good business practice, we reserve the right to operate a paperless refund facility for amounts less than $10. I.e. we will credit your card/account electronically within 5 working days.
Delivery:
High value items are generally despatched using DTH or our Courier Service which guarantees next working day delivery within the India. * Smaller and/or lower value items may be despatched using Recorded Delivery or Proof of Posting at our discretion. Please note that, as with any mail order company, delivery is out of our hands once DTH has collected from our offices.
* Guaranteed next-day delivery is only once certain criteria have been met and is subject to stock availability and payment clearance. All credit card details are checked against the address details supplied. We apologise for any inconvenience caused but these procedures are in place to protect genuine card holders.
* Both our standard delivery service and guaranteed next-day service apply to the majority of the UK mainland. Remote parts of the UK and any delivery that involves a sea crossing may be subject to a surcharge of between £5 and £30 - we will always advise you of this in advance of accepting your order.
In the event that DTH or our couriers return goods to us as undeliverable for any reason, additional delivery charges may apply to cover the cost of re-delivery. If orders are subsequently cancelled, any refund will have all delivery charges deducted from any refund amount given.
Compensation:
The maximum compensation payable in the event of non-delivery through no fault of the customer is £6.15. Higher compensation against consequential loss is available on receipt of a further fee - this cover will only be available once agreed in writing by our Head Office before despatch of any goods.
Industrial Action:
Although very rare these days, there are times when we are affected by either local or national strikes. As these events are outside of our control, we cannot accept any liability for any delays, losses or problems caused by Industrial Action.
Overseas orders:
Due to changes in the way DTH handle overseas packages, we no longer deliver overseas. We apologise for any inconvenience this may cause.
Images:
All product images used on this web site are only representative of goods on offer. Actual goods may not be exactly the same colour. In the event that you are not happy with any goods received, you have the right to cancel your order, return the goods in good condition to us within 14 days and receive a full refund of the purchase price paid.
Testimonials:
By submitting comments on our products, service or web site either electronically or otherwise, you agree that we may use such comments as we see fit for promotional puroses. You may request that we remove such comments at any time and we will abide by any such request where it is reasonable to do so.
All Trademarks and Copyrights are recognised. If you are the copyright owner and we have failed to credit you or you are unhappy with our use of your copyright then please contact us and we will make amends immediately.
Web site Terms of Use:
All pages on this site and contents therein, including text, images, design and HTML formatting are copyrighted or are used with the permission of the relevant copyright holder. All rights are reserved. Any unauthorised copying or usage will constitute an infringement of copyright. In particular, unauthorised use for commercial purposes is strictly prohibited and may result in us initiating proceedings for the maximum damages allowed under law, including our loss of goodwill and our legal team's fees. Our standard licensing fees are $5000 per instance for web sites and online media, and $10,000 per instance/issue in the case of print media.
Statutory Rights: Your statutory rights are not affected by any of the above.
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